Pakistan Citizen Portal is an integrated citizens’ grievance redressal system connecting all government organizations both at federal and provincial levels including PSO. The system serves as carrier of complaints to their respective offices across all over Pakistan. Citizens are enabled to provide feedback once a complaint is marked resolved by an officer.
The feedbacks are linked to an officer’s performance. Three colour coded scheme has been introduced in this system, to ensure efficiency in disposal of matter pertaining to public service delivery. The complaint is not disposed off till it’s either redressed or has proved to be false after verification by a senior officer. The mobile app provides a hassle free interface to citizens to connect with government at all levels.